Shipping & Returns

Shipping Fees
Shipping & Return fees depends on your location, as shown in the chart below:

ITALY

Standard Home Delivery (3 to 5 business days) 4,9€
Express Home Delivery (1 to 3 business days) 10€
Free standard delivery for orders over 100€
Free returns
Countries: Italy

EUROPEAN UNION

Standard Home Delivery (4 to 7 business days) 20€ on all orders
Return Shipping Fee 20€
Countries served: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Return Policy
If you are not satisfied with your order, you have 14 days from the date you receive your order to return it to us. To submit a return request online please go to my profile/my orders/return request. Once your request has been processed you will receive all the information for the collection via email.
All returned items must be unworn, unwashed, and undamaged.
We refund all returns within 10 business days after having received returned items.
Refunds may only be issued to the credit card or PayPal account used to make the original purchase.

Please note
* If you want to return an item purchased using a promotion and conditions are no longer met we will deduct the promo value from your refund
** Gift Cards purchases cannot be returned

Exchange
Unfortunately, items can't be exchanged on our website. If you'd like a different size, style or colour, please submit a return request then return your item to us before placing a new order on our website.

VAT & Duties
For European Union countries prices are VAT included.

Track your order
You will receive an email with the tracking number once your order has been shipped. You can track your order by logging into your profile in the section “My Orders” or by visiting the courier tracking page.

Questions?
For any doubt, please get in touch with our Customer Service team at info@telablu.com. We are happy to help.

contacts